Ordering and Payment

Where is my order?

If you placed an order more than 10 days ago and would like to find out the status, please send an email to info@e-gomotors.com and include your name, order number, and email address. A member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we expect it to be shipped.

Can I cancel or modify my order?

Your order request is promptly sent to our international fulfillment center(s) in the region(s) from which you have ordered. Therefore, it is generally not possible to cancel or modify an order once it has been submitted. However, if your order has not yet been shipped and you need to cancel or modify it, please contact us at info@e-gomotors.com and we will determine if it will be possible to halt the fulfillment of the order. Please note that no order may be canceled or modified once it has been shipped. In those cases, you may follow the return instructions if you decide not to keep the product after having received it.

Is my credit card secure?

E-GO Motors employs the latest data encryption and security technologies provided by 2checkout to ensure that all customer payment information remains private. If for any reason you feel uneasy about placing your order online, please call us to place your order by phone.